Dear valued customer,
Nature of digital media (software) that can be downloaded instantly after a purchase has been made. There is no “trial” or “grace period” after purchasing any product which means all sales are final. Once you have purchased the software, there is no way to “return” it. As such refunds can not be provided.
Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
We also reserve the right to refuse a refund in following situations:
- you have changed your mind about an item/subscription.
- you bought an item by mistake and the product(s) was sent/already downloaded by you.
- product was bought by your employee or inmate from your PayPal account which he/she had legal access.
- You can not install the downloaded product
- The product is incompatible with your system
- The product does not function as you want
- The product displays a message about the need to enter a license key or activation
- You did not receive technical support on Kala Plugins
Please also note that:
- You may cancel your account at any time, however, there are no refunds for cancellation.
- If you will get a refund you cannot use downloaded premium products any more.
- If the product after update is still damaged, we may offset the amount of your refund by the diminished value of the product.
Also, go through our Terms & Conditions and FAQs for more details.
Contact us at email@example.com for questions related to refunds and cancellations.